Malena Kraig serves as a director and helps manage the community's online presence, bringing over 25 years of insurance industry expertise to her roles. As Business Change Manager at Anthem, her extensive experience in process improvement, training, and customer service strengthens her ability to contribute to community governance and development. With certifications as a Synchronous Learning Expert (SLE), Certified Technical Trainer (CTT+), and Certified Performance Consultant (CPC), Malena brings valuable organizational and communication skills to her board position. Her background in process improvement consulting and team leadership helps drive effective decision-making and project implementation for the community. Her professional experience managing organizational change and development at Anthem, combined with her strong customer focus and adaptability to changing environments, enables her to help guide community initiatives effectively. As the HOA's Facebook and website administrator, she ensures residents stay informed and connected, leveraging her communication expertise to maintain an engaging online community presence. As a director, she leverages her extensive background in training and development to help ensure clear understanding of community policies and initiatives among residents while supporting the board's strategic planning efforts.
